All items are returnable except for the CUSTOM products made or ordered especially for you. You must contact us within seven (7) days and obtain approval from Trilogy Saddles in order to return your product. Return of product is required within fifteen (15) business days. A 20% restocking charge, and 3% processing fee, may apply and the consumer will be responsible for return shipment costs. We offer assistance with sizes, styles and colors in order for you to be secure with your purchase. All of our products and vendors are of the highest quality and are well established in the design community.